Frequently Asked Questions

Everything you need to know about shopping with FALENA.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. As tailoring varies between collections, we recommend checking the 'Fit & Fabric' section for notes on whether an item runs true to size, small, or oversized.

What is FALENA's return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimates are final sale unless defective.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout, and international delivery times vary by destination.

Where does FALENA source its materials?

We are committed to quality and ethical sourcing. Our fabrics are curated from premium mills in Italy and Japan, focusing on sustainable fibers like organic cotton, recycled polyester, and traceable wool.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can cancel or change your order within 60 minutes of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.